We will fax or e-mail artwork for your approval of all jobs at no charge. We produce art and copy changes at $75(G) per hour. A $25(G) minimum charge applies if artwork is not camera ready. Any art not conforming to our standards and requiring any art design/re-creation will be subject to a charge of $75(G) per hour which will be evaluated and quoted by the Art Department at the time of art inspection. For copy changes add $25(G) per copy change.

Artwork can be mailed or e-mailed to art@promotionalproduct.net. Artwork is acceptable in PC formats of EPS, PDF, TIFF, AI v9, or CDR v10. Files must be compatible with Adobe Illustrator 9 or Corel Draw 10. Artwork must be at least 600 DPI, if not in Vector format. Please call for specifications.

A PMS color match charge of $25(G) will apply for any non-standard colors requested. We will strive to match the color as close as possible, however, from batch to batch, the dyes will vary slightly. The best matches will be achieved when printing on a white product. When matching softee plastic material only a close color match is possible. Ink changes within an order add $25(G) per color change.

All colors vary with the printing process (i.e. Screen printing, pad printing), the color of the material being printed on, as well as the type of surface (shiny or matte finish). Our standard colors are: Orange 021, Red 032, Warm Red, Rubine Red Pink 196, Process Magenta, Violet, Purple, Royal Blue, Reflex Blue, Blue 072, Process Cyan, Green, Process Yellow, Yellow 012, Cool Grey 5, Cool Grey 11, Process Black

For prompt customer service please fax or e-mail requests to: promoinfo@promotionalproduct.net We are in the Eastern Time zone and will do our best to respond within 24-48 hours (Monday - Friday).

Hours of Operation Monday - Friday 8am - 5pm EST. Our experienced staff will 'Red Flag' any problems that may occur on certain variable requests, especially color application on leather materials and we will provide a sample of the best results for your approval prior to production.

Less than 10 working days quoted on request. Rush Charge $60(G) for under 2,500 units and $120(G) for over 2,500 units. All rush services are based on production availability and MUST be confirmed with the plant before this service is approved.

Must be clearly outlined on your purchase order. To ensure absolute satisfaction, indicate when you want the product, as well as, the date and location of the event.

Die charge for Softee and Leather products at $150(G) each. Magnets and Air Fresheners at $200(G) each. Price varies with complexity of shape. Runs over 10,000 pieces subject to quotation. Pre-production sample please contact us and custom die charge (if applicable). All custom molds and dies created become our property. All molds will be held for approximately two years after the delivery of the order.

If you wish to have your order shipped to multiple locations, there is a drop shipment fee of $15(G) per location. Prices quoted are F.O.B. our plant and are subject to all applicable taxes. If you wish to use a specific courier, please include the applicable courier account number, as well as, the desired method. If a specific shipping method has not been requested, we will select the most appropriate shipping method, based on weight, destination, and time available. Shipments will not be insured unless advised otherwise. We accept no responsibility for damage, loss, or late shipments once goods have left our plant. Shipping is FOB our plant in Toronto, ON CANADA, shipping is not included in price.

Initial order requires 50% deposit, balance due on shipment of goods. All credit terms (OAC) are Net 30 days. Custom orders cannot be cancelled. Cancelled orders will be billed as work in progress plus a $120(G) fee. Please note that any over/under runs will be charged/credited to a maximum of 5% of your order.

Logos We assume no responsibility for legal infringements and assume that the customer has secured the permission of the holder of any trademarks, copyrights or registration marks for products produced by our company. The customer agrees to assume any liability resulting from patent or copyright infringement.

The products you have seen in this catalog appear only to illustrate the shape and appearance in order to assist you in creating your own sale. We will not reproduce an exact item purchased previously by another customer without authorization. Your purchase order and artwork are our work order.

Your invoice will be prepared immediately upon shipment and will be faxed to you within 24 hours after the courier leaves. We will supply tracking numbers on request; it is your responsibility to trace and track. We assume no responsibility for lost shipments. All claims for delayed delivery must be filed with transport courier only.

Are available for all products and will effect lead times. Allow for partial shipping costs. Our factory will do our best to give you end date completion.

Minimum quantities are stated in the price list. For less than minimum inquiries, please contact our customer service department.

All claims must be submitted in writing within 10 days of receipt of goods. No returned merchandise will be accepted without prior authorization issued by the factory. We reserve the right to provide credit for future orders on credit notes given

We reserve the right to have special promotions on specific product lines that will reflect lower prices. These promotions will be for specific periods. After expired date, specials will not be honored. All catalog pricing is suggested. You may, as distributor, lower or increase as the market bears. We must receive our net price. All prices are subject to change without further notice.